> For the complete documentation index, see [llms.txt](https://knowledge.rollcredits.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://knowledge.rollcredits.io/approvals/review/urgent-approvals.md).

# Send and answer urgent approval requests

Mark a transaction urgent so its approver is emailed and texted, and approve or reject it by replying to the text.

An urgent request emails and texts the approver you send a transaction to, so they can answer from their phone. Anyone sending a single transaction to an approver can mark it urgent, on the Approvals page (**Approvals** or **Approvals > Review** in the sidebar) or in the transaction's side panel.

{% hint style="info" %}
The text goes only to approvers with a phone number in [Settings](/getting-started/settings.md) and **SMS Notifications** left on. Others get just the email. If your company reviews approvals by envelope and the page opens on **Envelopes**, select **Transactions** first.
{% endhint %}

## Send an urgent request

1. On **Needs Submission** or **Needs Approval**, select the eye button on the transaction's row. On a phone, the action bar is at the bottom.
2. On **Needs Approval**, choose **Approve & Send** (offered when another level remains).
3. Choose the approver in **Submit to**.
4. Tick **Send text/email for urgent approval?**.
5. Select **Submit**.

The side panel's **Approvals** tab has the same checkbox for **Send for Approval** and **Approve & Send**. See [Send and approve transactions](/transactions/transactions/approve-transactions.md). It isn't offered for several ticked rows or for envelopes.

The approver gets an email, with you copied, and a text: " has requested your urgent approval on a transaction under using RollCredits. Reply 'yes' to approve or 'no' to deny." It lists the vendor, amount, date and your notes, and links to the transaction.

## Answer by text

Reply with one word:

* To approve: **yes**, **y**, **approve** or **approved**.
* To reject: **no**, **n**, **reject**, **rejected**, **deny** or **denied**.

Capitals don't matter, but anything else, even punctuation, isn't understood.

One reply answers every urgent request waiting on you, across all your productions.

* A rejection sends the transaction back to the person who uploaded it.
* An approval goes on to the next level as a new urgent request when that level has one approver. When it has more, it waits on your **Needs Submission** tab for you to choose.

RollCredits texts back:

| What happened                                     | Text you get back                                                                       |
| ------------------------------------------------- | --------------------------------------------------------------------------------------- |
| Approved, last level                              | "✅ Approved 1 urgent approval request."                                                 |
| Approved and sent on                              | "✅ Approved 1 urgent approval request and sent to the next approver."                   |
| Approved, several next approvers                  | "✅ Approved 1 urgent approval request. Log in to the app to send to the next approver." |
| Rejected                                          | "❌ Denied 1 urgent approval request."                                                   |
| Reply not understood                              | "Sorry, we didn't understand your response."                                            |
| Nothing waiting (answered already, or taken back) | "We couldn't find any pending urgent approval requests for your account."               |
| Number not on an account                          | "We couldn't find a RollCredits account with this phone number."                        |

The number counts the requests answered.

{% hint style="warning" %}
RollCredits finds your account by the number you text from, so it must match your account's phone number.
{% endhint %}


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation by asking a question.

Perform an HTTP GET request on the following URL with the `ask` and `goal` query parameters:

```
GET https://knowledge.rollcredits.io/approvals/review/urgent-approvals.md?ask=<question>&goal=<user_goal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is what the user is ultimately trying to achieve, the reason they need the answer. Sharing it helps GitBook give you a better, more relevant answer. A goal is most helpful when it describes the outcome the user wants rather than restating the question. For example, with `ask=how do I create an API token`, a goal like `automate deployments from our CI pipeline` lets GitBook tailor the answer to that use case.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.