> For the complete documentation index, see [llms.txt](https://knowledge.rollcredits.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://knowledge.rollcredits.io/getting-started/reset-password.md).
# Reset your password
Reset a forgotten password with a one-time code sent to your email, then set a new one.
If you've forgotten your password, set a new one from the log-in screen, which RollCredits shows whenever you're signed out. Anyone with a RollCredits login can do this.
You can always log in with a one-time email code instead of a password. See [Sign in to RollCredits](/getting-started/sign-in.md).
## Get a one-time code
1. On the log-in screen, select **Forgot password?** below the **Password** field.
2. Enter your **Email**. If you already typed it for the password login, it's filled in.
3. Select **Send One-Time Code**.
4. Open the email headed "Password Lost? We've Got You!" and copy the 6-digit code.
5. On **Enter your one-time code**, type or paste the code. It's checked once all 6 digits are in, or select **Verify Code**.
On a phone, the code boxes use the number keypad. Keep the RollCredits page open while you check your email. If it reloads first, you're back on **Forgot password?** and need a new code.
If the code is wrong or has expired, **Unable to verify with OTP** appears. If the email doesn't arrive, select **Resend Code**. The new code comes in an email headed "Your OTP Has Arrived!" and works the same way. Use the code from the newest email. To fix a mistyped address, select **Back to Log In** and start again.
{% hint style="info" %}
If your company uses multi-factor authentication and you've enrolled in it in **Settings**, you also enter the code texted to your phone on **Enter your verification code** before the next page opens.
{% endhint %}
## Set your new password
Once your code is verified, you're signed in and the **Set your password** page opens. If your email address isn't on any production, the not-set-up screen opens instead. See [Sign in to RollCredits](/getting-started/sign-in.md).
1. Enter a **New Password**. The **Password Strength** meter fills as you type.
2. Enter the same password in **Confirm Password**.
3. Select **Save**.
Your password must be at least 12 characters long: the meter has to show **Very Strong**. If the two fields don't match, **Passwords do not match** appears under **Confirm Password**. **Save** stays greyed out until both fields are right.
After you save, RollCredits opens the app. If setup for your account or company isn't finished, the setup page opens instead. See [Set up your account and company](/getting-started/set-up-your-account.md).
To leave without changing your password, select **Cancel and log out**, which signs you out and returns you to the log-in screen.
{% hint style="info" %}
The same **Set your password** page opens when you create a login with **Sign up** on the log-in screen.
{% endhint %}
## Change your password while signed in
If you're signed in, you can change your password without a code. On the **Profile** tab of **Settings**, select **Update** next to **Password**. See [Manage your account settings](/getting-started/settings.md).
---
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