> For the complete documentation index, see [llms.txt](https://knowledge.rollcredits.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://knowledge.rollcredits.io/transactions/transactions/text-and-email-receipts.md).
# Send receipts by text or email
Email receipts and invoices to your production's own addresses, or text receipt photos to RollCredits, and what each reply means.
You can send receipts and invoices without opening the app: email them to your production's own addresses, or text a receipt photo to the RollCredits number. Both are at the top of the tabs on **Transactions** in the sidebar. You can email receipts to any production you're on. Emailing invoices needs permission to attach invoices, which Owners, Super Admins, Managers, Department Heads and Cast and Crew have.
{% hint style="info" %}
If your production uses RollCredits cards, the **P-Card** tab has its own address for card receipts, and cardholders can get a text asking for the receipt after each purchase. If your company hides the **Vendors & Contractors** tab, its invoice address is hidden too. You can turn off most texts from RollCredits with **SMS Notifications** on the **Notifications** tab in Settings.
{% endhint %}
## Find your production's addresses
1. Open **Transactions** and go to the tab you want the files on.
2. Under **Or, send us your receipts at:** (on **Vendors & Contractors**, **Or, send us your invoices at:**), select the email address or the phone number to copy it. **Copied to clipboard** appears.
| Tab | What it shows | Where emailed files go |
| ------------------------- | --------------------------------------------------------- | ------------------------- |
| **Other Expenses** | The receipt email address and the RollCredits number | **Other Expenses** |
| **P-Card** | The card receipt email address and the RollCredits number | **P-Card** |
| **Vendors & Contractors** | The invoice email address | **Vendors & Contractors** |
* Each production has its own addresses, so [switch to the right production](/getting-started/switch-projects.md) first.
* Only people who can attach invoices see **Vendors & Contractors** and its address.
* The RollCredits number is greyed out until your profile has a phone number. Selecting it, or pointing at it on a computer, shows a link, **Add your phone number to your profile**, that opens Settings.
* The addresses don't show on the **P-Card** tab's **Unmatched** view or while you're viewing an envelope.
## Email receipts and invoices
1. Copy the address from the tab you want the files on.
2. Write or forward an email from the email address you sign in to RollCredits with. Put the RollCredits address in the **To** line.
3. Attach your receipts or invoices, one file for each.
4. Send the email. RollCredits replies in the same email thread.
What RollCredits does with your email:
* It uses PDF, PNG, JPG, JPEG and HEIC files. Other files, such as Word or Excel files, are skipped and listed in the reply. If no file can be used, nothing is added.
* If the email has no attachments, RollCredits turns the email itself into a PDF named after the subject. Pictures inside the email body don't count as attachments, so this works for e-receipts.
* It scans each file like any [upload](/transactions/transactions/add-transactions.md), so check what it fills in. A file matching a transaction that has no file yet, such as a card purchase, is attached to it ([Match receipts to card transactions](/transactions/transactions/match-card-receipts.md)); others become new transactions.
* A PDF with W9, W-9 or W\_9 in its name, sent to the invoice address, isn't added as an invoice. The reply lists it as a W-9. To add a vendor's W-9, see [Collect W9s from vendors](/project/vendors-and-pos/vendor-w9s.md).
{% hint style="warning" %}
RollCredits ignores the email if its address is only in Cc or Bcc. Send to one RollCredits address per email: if the **To** line has more than one, only the first is used.
{% endhint %}
### Reply emails
* A confirmation links to each new transaction, and lists any files RollCredits couldn't use and any W-9 files.
* A reply saying the upload failed means you emailed the invoice address without permission to attach invoices (Card Holders, Payroll Crew and Payroll Agents don't have it), or something went wrong while processing. Check the tab before you resend, since some files may have been added.
* A reply saying the production couldn't be found means you sent from an address that isn't the one you sign in with, or you aren't on that production.
If no reply comes, the address may be mistyped. Copy it from the tab again and resend.
## Text receipts to RollCredits
Texting adds a receipt to one of your transactions that's still waiting for one, such as a RollCredits card purchase.
1. If your profile has no phone number yet, go to [Settings](/getting-started/settings.md), select **Add** next to **Phone #**, and verify your number with the code RollCredits texts you.
2. Take a photo of one receipt.
3. From that phone, text the photo to the RollCredits number shown on the **Other Expenses** or **P-Card** tab. Send each receipt in its own message.
4. Wait for the reply.
Text JPEG or PNG photos. Videos and other files RollCredits doesn't accept get an error reply. If a message has more than one photo, only the first is used, and the reply starts with "‼️ Did you upload more than one receipt?"
### How a texted receipt is matched
* If none of your transactions is waiting for a receipt, the reply is "🧐 There are no transactions awaiting a receipt document at the moment." The photo isn't added, so [upload it in the app](/transactions/transactions/add-transactions.md).
* If exactly one is waiting, RollCredits attaches the photo to it without comparing the details. The reply is "✅🎉 Success! View the document here 👇" with a link. Open it to check it's the right purchase.
* If more than one is waiting, RollCredits compares the receipt's date, total and vendor with your production's transactions that have no receipt yet. If one fits, it attaches the photo and texts you the link.
* If more than one could fit, the reply is "The document could not be matched to a transaction because multiple potential matches were found." The photo isn't added, so attach it in the app.
### When the receipt doesn't match
Most of these replies start "The document for did not match a card transaction."
* If you're a Card Holder on one production, the text adds "It will be placed in the 'No Match' tab for your review". RollCredits adds it as a new transaction under **Unmatched** on the **P-Card** tab, then texts "View it here 👇" with a link.
* If you have another role on one production that uses RollCredits cards, the text adds "Type UPLOAD to create a new transaction instead". Text back UPLOAD, and RollCredits adds the photo as a new transaction and texts you a link once it's scanned. If you don't reply, nothing is added.
* If you have another role on one production without RollCredits cards, there's no "did not match" text. RollCredits adds the photo to **Other Expenses** as a new transaction and texts you a link once it's scanned.
* If you're on more than one production, the text lists your productions, numbered, after "Text back the production's number to upload instead". For Card Holders, that line reads "Text back the production's number to upload to the 'No Match' tab for your review later". Text back just the number. RollCredits adds the photo to that production and texts you a link once it's scanned. Wrapped productions aren't listed.
If you text a number that isn't on the list, the reply is "✂🎞️ Cut! Invalid selection." with the list again. If you text UPLOAD and your production is wrapped, the reply says RollCredits can't find any un-wrapped productions, so add the receipt in the app.
### Other replies
* "We couldn't find a RollCredits account with this phone number." You texted from a number that isn't on your profile. Add it in Settings.
* "⚠️ We encountered an error while processing your document. Please try again later." Something went wrong, the file type isn't accepted, or you texted words when RollCredits wasn't waiting for an answer.
{% hint style="info" %}
Most replies come only while **SMS Notifications** is on in Settings (it's on unless you turned it off). The success link, the 'No Match' notice and the UPLOAD prompt also need the production to have agreed to the SMS consent form on the Cards page. RollCredits still works on your photo when it can't send a reply.
{% endhint %}
## Get a text after a card purchase
After you buy something with a RollCredits card, you can get a text from the RollCredits number asking you to "snap a pic and send your receipt from of here, or upload at the link below", with a link. If your company has more than one production that isn't wrapped, the text ends with the production's name, such as "\[Project: ]".
Reply with a photo of the receipt, which RollCredits handles like any texted receipt. Or select the link to upload without logging in: see [Upload a receipt from a text link](/transactions/transactions/upload-from-text-link.md).
You get this text only when both of these are true:
* **SMS Notifications** is on in [Settings](/getting-started/settings.md). It's on unless you turned it off.
* The production has agreed to the SMS consent form on the Cards page. An Owner, Super Admin or Manager answers it when [setting up the card program](/cards/cards/set-up-card-program.md).
The text goes to your profile's phone number or, if there's none, to your card's phone number, which RollCredits then saves to your profile.
---
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